Frequently Asked Questions (FAQ)

Q: How do I make a bill-to and/or ship-to tax exempt?

A: To make a bill-to or ship-to qualify for tax exemption, a tax-exempt certificate must be emailed to sales@firefighterwarehouse.com or faxed to our Tax Department at 888-589-4389. Be sure to include the email address associated with your account, if available.

Q: Do you offer Net 30 terms?

A: We only offer Net 30 terms for Fire Departments, and other municipal organizations. Please email qualifying Purchase Orders to sales@firefighterwarehouse.com.

Q: How do I request a return?

A: The best way to request a return is to contact us directly at 888-314-3473 or email sales@firefighterwarehouse.com. Please have your order number ready, as well as the reason you would like to return. Note: We charge a 15% restocking fee on orders all that ship for free. If your order DID NOT qualify for free shipping during initial checkout, the 15% restocking fee will be waived. Customer must pay for return shipping to:

FirefighterWarehouse
115 Corporate Center Dr 
STE J 
Mooresville, NC 28117 
United States 

Q: Do you offer a warranty on any of your products?

A: We offer a manufacturer’s warranty with most of our products. The warranty is subject to change depending on prior use conditions, and if the warranty reason meets the manufacturer’s criteria. We are happy to assist you with this process. Please call us at 888-314-3473 or email us at sales@firefighterwarehouse.com to start your warranty claim.